Last Updated: November 2025
Thank you for choosing Reauxlentless. Every product is handcrafted with care, and your satisfaction is important to us. Please review our refund and return guidelines below.
1. All Sales Are Final (Recommended for Handmade Grooming Products)
Due to the nature of our grooming and personal-care products, all sales are final.
For health and hygiene reasons, we cannot accept returns, exchanges, or provide refunds once an order has been shipped.
This policy protects all customers and ensures product safety.
2. Damaged, Incorrect, or Missing Items
If your order arrives:
• Damaged
• Incorrect
• Missing items
Please contact us within 48 hours of delivery at:
📧 contact@reauxlentless.com
Include:
• Your order number
• A brief description of the issue
• Clear photos of the packaging and products
We will review and provide a replacement or store credit where appropriate.
3. Order Cancellations
Orders may be canceled within 24 hours of purchase if they have not begun processing.
After the 24-hour window, or once your order has been prepared for shipping, it can no longer be canceled.
To request a cancellation, email us immediately at:
📧 contact@reauxlentless.com
4. Lost or Stolen Packages
Once a package is marked Delivered by the carrier, Reauxlentless is not responsible for:
• Stolen packages
• Packages delivered to the wrong address (if address was entered incorrectly)
• Lost packages caused by carrier errors
Customers should file a claim directly with the carrier.
We will assist with tracking information when possible.
5. Refunds for Duplicate or Accidental Charges
If you believe you were charged twice or billed incorrectly, email us within 48 hours with:
• Your name
• Order number
• Screenshot of the charge
We will verify and issue a refund if applicable.
6. Exchanges
Because our products are handmade and personal-care items, we do not offer exchanges unless there was an error on our part.
7. Final Sale Items
Items marked Final Sale cannot be refunded, returned, or exchanged.
8. Contact Us
If you have any questions about this policy, contact us at:
📧 contact@reauxlentless.com